Shipping policy

Thank you for shopping with Shelby Kwon. Focused on offering premium luggage, travel bags and daily casual bag products for global shoppers, our brand adheres to standardized order fulfillment and secure cross-border logistics protocols. We aim to process every customer order with precision, protect all bag goods with sturdy protective packaging, and ensure safe, intact delivery within a reasonable shipping timeline.

1. Order Processing Time

All confirmed customer orders will undergo internal verification, product inspection and professional packaging within 1-3 business days after order confirmation, excluding weekends and official U.S. public holidays. During peak sales cycles and promotional events, surging order volumes may lead to extended processing periods. We will send formal email notifications to customers once notable shipping delays are confirmed.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag and luggage purchases will be automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as reference estimates. Actual parcel arrival schedules may fluctuate due to courier service disruptions, customs clearance reviews, extreme weather events, cross-border logistical restrictions and holiday shutdown arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our warehouse, you will receive an automated shipment confirmation email equipped with exclusive tracking codes and parcel inquiry access.
Real-time tracking status and logistics update data will typically be activated and available for online viewing within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Clause

Customers are required to double-check and validate the accuracy and completeness of their recipient shipping information during checkout to prevent delivery anomalies and return incidents.
Shelby Kwon disclaims all liability for misdelivered, undeliverable or returned parcels caused by erroneous or incomplete address details provided by customers. Any shipments returned due to address discrepancies will incur additional reshipping charges payable exclusively by the purchaser.

5. Lost & Damaged Parcel Resolution Process

If your parcel is verified missing during international transit, please reach out to our customer service team within 7 days of your projected delivery date to launch an official logistics investigation.
If your luggage or bag products arrive with structural damage, surface abrasions or compromised packaging upon receipt, kindly submit a support request within 48 hours of delivery with clear photos of defective items and original packaging. Our team will assess the case and deliver efficient solutions promptly.

6. Product Care Guidelines & Customs Regulations

Each bag product is equipped with dedicated care and maintenance instructions for daily usage and storage. Customers shall follow official guidelines for routine upkeep. Shelby Kwon will not be held accountable for product damage, deformation or wear caused by improper maintenance, unauthorized modification or personal misuse.
All cross-border shipments may be subject to import duties, customs taxes and clearance fees enforced by local authorities of destination countries. These supplementary charges are the sole responsibility of the customer and are not incorporated into product prices or baseline shipping costs.

7. Contact Information

For any inquiries, feedback or after-sales assistance regarding this Shipping Policy and your order logistics status, please connect with our support team via the official details below:
Trade Name: Shelby Kwon
Phone number: +1 504-326-2123
Email: support@silverhorizonlabs.shop
Physical address: 1901 Baylor Dr, Richardson, TX 75081, United States